Help for the road ahead
Frequently asked questions
Straightforward answers about ordering, delivery, product care, and returns—so you can plan the next trip with confidence.
Ordering
Orders & shipping
Where does Life Ease ship?
We currently ship to addresses in the United States and Canada. Available methods, costs, and estimated delivery windows are shown before payment.
How long will my order take to arrive?
Timing varies by product, destination, and carrier. Check the estimate shown on the product page and at checkout; processing time is added before transit begins.
How can I track my package?
As soon as tracking becomes available, we’ll email it to the address used for your order. Carrier updates can take a short time to appear after the label is created.
Can I change or cancel an order?
Contact us as quickly as possible. We’ll help when we can, but changes or cancellations cannot be guaranteed after fulfillment has started.
Using your gear
Products & care
How do I know whether a product will fit?
Compare the measurements on the product page with your dog, vehicle, or available storage space before ordering. If you are unsure, send us those measurements and we’ll help you check.
Does Life Ease inspect products before listing them?
Our goal is to approve physical samples before promoting a product. We review construction, usability, packaging, cleaning, and the claims we can responsibly make.
How should I clean and care for an item?
Follow the care instructions on the product page and packaging. Allow washed items to dry completely before folding or storing them, and inspect travel gear regularly for wear.
Does travel gear replace a vehicle restraint?
No. Comfort and organization products do not replace a crash-tested restraint recommended for your dog and vehicle. Always follow the product and vehicle manufacturer’s safety guidance.
After delivery
Returns & support
What is the return window?
Eligible unused items may be returned within 30 days of delivery. Contact us before sending anything back so we can confirm the instructions and return address.
What if my order arrives damaged or incorrect?
Email us promptly with your order number and clear photos of the item and packaging. We’ll review the issue and explain the next step.
When will I receive my refund?
Once an approved return is received and inspected, we’ll confirm the refund by email. Your bank or card provider may need additional time to post the credit.
Still have a question?